I think this is a classic example of downright customer, child and user-hostile design and policies by Microsoft.
Friday, October 05, 2007
XBox 360 Live -- A nightmare for parents and children
We bought an XBox360 for my 12-year old son' s birthday (in Sweden, Latvian prices were outrageous by comparison). We also picked up some games. The latest Halo 3 game (also bought in Sweden) came with a free 48 hour Xbox Live trial. The procedure for setting up an account in this service is one of the most time consuming, onerous, fucked-up experiences I have had with any online service -- and I go back to things like The Source in the 1980s. There are layer upon layer of data entry screens, all of which can only be operated by the Xbox360 controller, click and push A, click and push A for endless repetitions. The code for a free trial of Xbox Live for 48 hours makes nuclear launch procedures child's play by comparison. Every possible piece of information, name, address, date of birth, credit card, gamer id, passwords, etc. has to be entered in this onerous way. Then the fucking service does not work for certain functions which should be available under the free test.